Refund Policy

At Mela Homemade Cosmetics, we want you to be completely satisfied with your purchase.

Due to the nature of our products, refunds or exchanges are only accepted in specific circumstances.

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Eligible Refunds / Exchanges

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You may request a refund or exchange only if your product has a serious issue, such as:

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• Mold or product spoilage

• Unpleasant or unexpected smell

• Damaged, dirty, or defective packaging

• The package did not arrive

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How to Request a Refund

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• Please email us at [your email address] with a clear description of the problem.

• Include photos of the product and packaging to show the issue.

• State the reason for your refund or exchange request clearly.

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Timeframe

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• All refund or exchange requests must be submitted within 7 days of receiving your order.

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Evaluation & Processing

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• Once we receive your email and photos, we will review the issue.

• If the claim is valid, we will either replace the product or issue a full refund.

• Refunds or exchanges will not be granted for minor issues that do not affect the product’s quality.

Exceptions

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• For hygiene reasons, opened cosmetic products cannot be returned unless they are defective or contaminated.

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Refund Timeline

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• Approved refunds will be processed within 7–14 business days and returned to the original payment method used for your purchase.​

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We appreciate your understanding and aim to resolve any issues quickly and fairly.