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Terms & Conditions

Company Name: Mela Homemade Cosmetics
Address: 20 Lion House, BA4 5TT, Shepton Mallet, UK
Phone: 07375 543572
Email: melahomemadeshop@gmail.com

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1. Introduction

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Welcome to Mela Homemade Cosmetics. By using our website and placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Mela Homemade Cosmetics is a small home business selling natural body butters and soaps.

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2. Orders & Payments

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  • Orders can be placed directly on our website. By placing an order, you confirm your acceptance of these Terms & Conditions.

  • We accept payment via credit/debit card and PayPal.

  • Prices are correct at the time of order. We reserve the right to change prices at any time, but the price charged will always be the one displayed at checkout.

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3. Delivery

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  • Orders within the UK usually take 3–5 business days to arrive.

  • Orders to the EU may take 10 or more business days, depending on customs and courier delays.

  • Mela Homemade Cosmetics is not responsible for delivery delays caused by courier services or customs.

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4. Refunds & Returns

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  • Refunds or exchanges are only accepted in case of serious issues, such as:

    • Mold or product spoilage

    • Unpleasant or unexpected smell

    • Damaged, dirty, or defective packaging

    • Non-delivery of the package

  • To request a refund, please email melahomemadeshop@gmail.com with a clear description of the issue and photos of the product and packaging.

  • All refund requests must be submitted within 7 days of receiving the order.

  • Once approved, refunds will be processed within 7–14 business days to the original payment method.

  • Opened cosmetic products cannot be returned for hygiene reasons unless defective or contaminated.

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5. Limitation of Liability

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  • All products are used at your own risk.

  • Mela Homemade Cosmetics is not responsible for any side effects if the products are not used according to instructions.

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6. Intellectual Property

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  • All content on this website, including text, images, and graphics, is the property of Mela Homemade Cosmetics and is protected by copyright law.

  • No content may be copied, reproduced, or used without our written permission.

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7. Privacy

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  • Your personal data is handled in accordance with our Privacy Policy.

  • We respect your privacy and will only use your data for order processing and communication regarding your purchase.

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8. Governing Law & Jurisdiction

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  • These Terms & Conditions are governed by the laws of the United Kingdom.

  • Any disputes arising from these Terms or your use of our website will be resolved under UK law.

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9. Changes to Terms & Conditions

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  • Mela Homemade Cosmetics reserves the right to update or modify these Terms & Conditions at any time.

  • Changes will take effect once posted on this website.

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10. Contact Information

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For any questions regarding these Terms & Conditions or your order, please contact us at:
Email: melahomemadeshop@gmail.com
 

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