Shipping Policy

Privacy Policy – Mela Homemade Cosmetics

Company Name: Mela Homemade Cosmetics
Address: 20 Lion House, BA4 5TT, Shepton Mallet, UK
Phone: 07375 543572
Email: melahomemadeshop@gmail.com

1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your data when you visit our website or purchase our products. By using our website, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following information:

Your name, email, phone number, and shipping address when you place an order
Payment information (processed securely by our payment provider)
Website usage data (cookies, analytics) to improve your experience

3. How We Use Your Information

We use your personal data to:

Process and fulfill your orders
Communicate about your orders, returns, or inquiries
Send marketing emails if you have opted in
Improve our website and services

4. Sharing Your Information

We do not sell or share your personal data for marketing purposes.
Your data may be shared with trusted third parties only when necessary to fulfill your order (e.g., payment providers, couriers).

5. Your Rights

You have the right to:

Access the information we hold about you
Correct or update your data
Request deletion or restriction of your data
Withdraw consent for marketing emails

To exercise your rights, contact us at melahomemadeshop@gmail.com.

6. Data Security

We take appropriate steps to protect your data from unauthorized access, loss, or misuse.

7. Cookies & Analytics

Our website may use cookies to enhance your browsing experience and track website performance.
You can manage or disable cookies in your browser settings at any time.

8. Data Retention

We retain your personal data only as long as necessary to process your orders and comply with legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: melahomemadeshop@gmail.com
Phone: 07375 543572