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Last updated: [26.11.2025]

Welcome to Mela Homemade Cosmetics.

We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase on melahomemadecosmetics.com

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1. Information We Collect

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We may collect the following types of personal information:

1.1 Information You Provide Directly

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• Name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment information (processed securely by third-party providers, not stored by us)

• Messages or inquiries you submit through our forms or email

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1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

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• IP address

• Cookie data

• Browser type

• Device information

• Pages you visit and time spent on the website

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1.3 Order Information

When you purchase a product, we collect the information needed to:

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• Process your order

• Ship your product

• Provide customer support

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2. How We Use Your Information

We use your personal data to:

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• Process and deliver your orders

• Communicate with you about your order

• Respond to inquiries and provide customer support

• Improve our website and user experience

• Send marketing emails (only if you consent)

• Prevent fraud and maintain website security

• Comply with legal obligations

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3. Legal Basis for Processing (GDPR)

We process your information under the following lawful bases:

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• Contract: To fulfill your order

• Consent: When you subscribe to newsletters or marketing

• Legitimate Interest: Website analytics, improving services

• Legal Obligation: Keeping financial records

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4. How We Store and Protect Your Data

We implement technical and organizational measures to protect your personal data, including:

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• Encrypted payment processing through trusted providers (Stripe, PayPal, Shopify, etc.)

• Secure servers

• Limited access to customer data

• Regular security reviews

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We never store your full card details.

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5. Sharing Your Information

We may share your data only with:

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• Payment processors (e.g., PayPal, Stripe)

• Shipping companies (e.g., Royal Mail, Evri)

• Website hosting provider

• Analytics tools (e.g., Google Analytics)

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We do not sell, rent, or trade your personal information.

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6. Cookies

We use cookies to:

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• Improve website functionality

• Remember your preferences

• Analyse website traffic

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You can disable cookies in your browser settings at any time.

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7. Your Rights (UK GDPR)

You have the right to:

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• Access your data

• Correct inaccurate information

• Request deletion of your data

• Object to processing

• Withdraw consent

• Request a copy of your data (“data portability”)

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To exercise your rights, contact us:
📧 melahomemadecosmetics@gmail.com

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8. Retention of Data

We keep your information only for as long as needed for:

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• Fulfilling orders

• Legal obligations (e.g., tax records kept for 6 years)

• Customer service

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9. Children

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Our site is not intended for individuals under 16.
We do not knowingly collect data from children.

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10. Updates to This Policy

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We may update this Privacy Policy from time to time.
Updates will appear on this page with a new “Last updated” date.

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11. Contact Us

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If you have any questions or concerns about this Privacy Policy or your data, contact us at:

📧 melahomemadecosmetics@gmail.com