Refund Policy
We accept returns within 14 days of delivery for unused items in their original packaging.
Returns & Refund Policy (Mela Homemade Cosmetics)
At Mela Homemade Cosmetics, we want you to be happy with your purchase.
Returns
We accept returns within 14 days of delivery for unused items in their original packaging.
To be eligible for a return, your item must be:
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Unused
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Unopened
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In its original packaging
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For hygiene reasons, opened cosmetic products cannot be returned unless they are faulty or damaged.
Refunds / Product Issues
Refunds or replacements are only provided for faulty or incorrect items, such as:
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Damaged or defective products
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Incorrect item received
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Product spoilage or contamination
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Package not delivered
How to Request a Return or Refund
To request a return or refund, please contact:
contact@melahomemadecosmetics.com
Please include:
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Order number
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Description of the issue
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Photos (if applicable)
Refund Process
If your request is approved, you will receive either:
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A replacement product, or
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A full refund
Refund Time
Approved refunds are processed within 5 business days.
Return Shipping
Return shipping costs are paid by the customer unless the item is faulty or incorrect.